Office Policies

Patients are seen by appointment
We ask that you call the office to schedule your child's visit, but please be assured that it is our policy to work in sick children on the same day of your call. When you call our office for an appointment, the receptionist will ask you questions regarding the reason for the visit. This will allow the receptionist to set aside sufficient time for your child to receive the care he/she requires.

Multiple visits
If you have more than one child who needs to see the doctor, we ask that you make separate appointments for each one. This allows us to ensure that each child receives the attention that he/she deserves in a timely manner.

Visit times
Please advise us if you believe your child has a contagious disease, so that we can make special arrangements if indicated when you call.

Missed appointments
If you must miss a scheduled appointment for any reason, please let us know in advance - we really appreciate 24 hours notice. This allows us to offer your appointment time to someone else.

Consent for treatment
When someone other that the parent or legal guardian is accompanying a patient, we must have our office consent form signed prior to the visit. The form grants permission for another specific person to bring the patient in for treatment. That person must be at least 18 years of age. When your child comes in for immunizations, a parent or legal guardian must be present to give consent.

Medical forms
Patients needing sports cards, work permits or camp forms must schedule an appointment to be examined. Please have your portion of the form completed upon arrival in our office. We recommend scheduling sports and school physicals early in the summer. This will allow adequate time if further tests or evaluations are necessary.

Convenience
We maintain two offices, one in Chillicothe and one in Waverly. All of our physicians see children in both offices on a rotating basis. If you prefer one location over another, please let us know.

Insurance, Billing and Fees

Smith & Fleischer Pediatric Group is a participating provider in most insurance plans. Please be sure to ask if we accept your insurance.

If your insurance requires a co-payment or deductible, it is our policy to collect that fee from you at the time of your visit. For your convenience, we accept cash, checks and most major credit cards.

Failure to keep your account current will result in denial of routine appointments until the account is paid in full, though we will see patients on an emergency basis.

Inability to Pay

We recognize that medical bills can sometimes be a burden. If this is the case, please talk to us. We are aware of several sources of public and private funding that may assist you. Depending on your income level and other factors, you may be eligible for health insurance throught the Healthy Start/Healthy Families program from the State of Ohio. Please feel free to speak with us - we want to make it possible for your children to receive the health care they need.