Email Policy

To our patients:

• On the subject line of an e-mail message, please indicate the nature of your questions (prescription, appointment, medical question, billing, etc.)
• Include your full name and patient's name in the first line of your message.
• We will not give your e-mail address to a third party without your permission.
• Our response time is two business days. if your question requires a more immediate reply, please call the office.
• If your message is of a confidential nature and you have privacy concerns, please call instead of using e-mail.
• Before sending your message, make sure you have entered our correct e-mail address.
• A printed copy of your message will be placed in your child's medical record.
• We cannot answer e-mail messages from individuals with whom we do not have a medical relationship.
• Be aware that even though we are taking every security precaution, your message may still be vulnerable to hackers.

 

Emergency and after hours for all locations: (740) 779-4300 or Toll Free: (877) 779-4300

For non-urgent problems or questions, you may reach us at sfpeds@adena.org